Sesam Street 323b, 4010, Norway
We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST
Frequently Asked Questions
Please read our FAQ before sending us a message.
I have never customized a nose ring before, how do I do it?
Your nose is unique, there are no two noses that are exactly the same, it's size and shape as well as your own unique style is important when designing your perfect nose jewelry piece. We designed DiamondNoseRings.com to enable you to create that perfect piece of nose jewelry, as unique as you are! In order to do that it important that you take the time read through our how to choose the perfect fit page and get to know your sizing information. This only needs to be done once and is worth the effort it takes. Once you have saved your item in your wish list or completed an order. Your information will be on your account for future reference.
What if I receive it and it doesn't fit?
We understand purchasing online can be difficult without being able to physically see your completed item and we want to make it as simple as possible. We offer one free alteration and will ship your item back to you free of charge. If you purchase an incorrect gauge, are looking for a smaller size, or would like to upgrade to a larger size, we offer an easy to follow return policy. For further details please check out our sweet and simple return policy page.
How do I know what post length to choose?
There are a few different ways to figure out what length of post (wearable length) you should choose. First it is important to understand what wearable length means. Wearable length is the measurement of the post from just underneath the stone setting, to the bend in the style choice. It only includes the length of post that is actually IN your piercing. It does not include the part of the post that is outside of your piercing. This measurement will be in millimeters. If you have a proper measuring device such as a caliper (A basic measuring tool found in most tool boxes or garages) using it to measure the thickness of your nose is the best and most accurate way. Be sure to set the caliper to millimeters. If you do not have access to a caliper you can use a standard ruler. One side of the ruler should be in centimeters. You will notice small dashes in-between them, these are millimeters as shown below. Place your thumb or pointer finger inside your nostril and pinch lightly. Remove carefully trying to keep your fingers in the same position and measure the distance (space) between your finger and thumb against the millimeters on the ruler. Another way is to measure a nose jewelry piece that you currently have and use it as a reference point. It is best to add a millimeter or two if you are unsure as it is better to choose the length as slightly too long than too short. Our specially designed nose ring backings will allow you to shorten the wearable length to your perfect fit. Please note: If you are ordering a straight stud the measurement will be of the entire post. Straight studs are chosen when you wish to bend the nose stud to the desired wearable length on your own, or by your piercer. Standard wearable length is 6.5mm.
What is a nose ring backing and how do I use one?
Nose jewelry backings are specially designed specifically to fit the gauges of nose jewelry. They are small, rubber transparent o-rings that fit on the back of your nose jewelry. They are used to keep your jewelry securely in place as well as can be used a size adjuster. You will receive one free with your purchase of nose jewelry from DiamondNoseRings.com. We also sell them in singles or value packs. We recommend always purchasing at least one additional spare backing in case of accidental loss. For more information on how to use them please go to our nose jewelry backing info page.
How secure is shopping on your website? Is my data protected?
When you submit sensitive information via our website, your information is protected both online and offline. Wherever we collect sensitive information e.g. credit card data and payment information, that information is encrypted and transmitted to us with up-to-date, top of the line encryption software. We use industry-standard encryption technologies when transferring and receiving customer data exchanged within our website server. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for the “https” at the beginning of the webpage address on all pages that require payment of personal information. You will note that you will not see “https” on all pages, only the ones that require security. We also protect your information offline, by storing all computers/servers in a secure environment. A security and monitoring system is in place when no one is on site. Employees are taken through security policies and training and only those employees who perform specific jobs e.g. billing or customer service are granted access to any personal information.
Do you ship to my location?
Yes. We ship internationally. Shipping times and prices may vary according to location. Please refer to our shipping information page.
How long does it take for my order to be made and shipped?
We hand craft each item within 1-2 business days, depending on complexity. For special orders it may take longer but we will contact you if this is the case. Shipping times will vary depending on location and customs clearance. Please review our shipping chart for approximate time frames.
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